Description
RSA is hiring a Principal Technical Support Engineer to serve as a remote customer advocate and resolve complex technical issues in customer environments. The role involves troubleshooting identity and access management systems, validating product patches, creating and reviewing technical articles, leading onboarding plans, coaching junior engineers, and handling highly escalated cases. It requires advanced knowledge of network and information security, Linux administration, network protocols, web applications, and SQL/database troubleshooting, along with 5+ years of relevant experience and a bachelor's degree in IT, Communications, or Computer Science.
