Description
Helpshift is hiring an Engineering Manager to lead a team responsible for workflow enhancements, chatbots, auto-assignment systems, and AI integrations. The role oversees software development, deployment, integration, platform stability, scalability, resiliency, performance, and sustainability, while mentoring developers, hiring contractors, and collaborating with other teams. Candidates need a relevant bachelor's degree, at least five years of software development experience, three years of team management experience, programming-language expertise, and production experience with systems using Elasticsearch, Kafka, and Redis.
