Description
The role oversees enterprise mobility provisioning, device and service lifecycle management, L2/L3 ticket escalation, carrier and vendor coordination, VIP exception handling, ServiceNow CMDB maintenance, reporting, and knowledge-base documentation. It requires a bachelor’s degree or equivalent professional experience, seven years of mobility-support experience, ITIL knowledge, telecom expense-management experience, ServiceNow and Microsoft Office proficiency, and strong English communication skills.
