Description
Corelight is hiring a Senior Escalation Engineer for its Customer Success organization to serve as a Tier 3 technical support resource for complex customer issues. The role owns investigations and resolutions across Corelight products, Linux systems, hardware, networking, cloud environments, and customer infrastructure; analyzes logs, packet captures, and network traffic; recommends configuration or network changes; partners with Engineering, Product Management, and Sales Engineering; and mentors other support and sales engineering staff. The position requires 7+ years of hands-on technical experience, strong Linux and networking expertise, cloud and virtualization familiarity, cybersecurity knowledge, and a bachelor’s degree or equivalent practical experience.
