Description
EDCi is hiring a remote Sr. Genesys CX Implementation Engineer to lead Genesys implementation and upgrade projects and provide implementation and post-implementation support. The role designs and configures Genesys Cloud CX solutions, develops IVR/ACD scripts, contributes to architectural design, coordinates technical documentation, and collaborates with account, project, and sales teams. It requires at least five years of IP telephony or VoIP experience, three years of Genesys Cloud CX experience, an associate’s degree in an IT-related field, and knowledge of VoIP equipment, SIP, and gateway technologies.
