Summary from listing
The Sr. IT Support Analyst provides hardware and software support to employees at multiple Vitro locations and to field employees, including office and remote PC support, workstation management, incident and request tracking, data security, licensing, and coordination with corporate IT teams. The role requires a two-year degree in computer science, engineering, or a related discipline, at least five years of technical support experience, strong troubleshooting and customer-service skills, and familiarity with networking, printers, thin clients, and manufacturing or engineering software.
