Description
Jitterbit is hiring a Senior Support Engineer for its L3 team to resolve escalated customer issues involving its iPaaS and API management platform. The role involves debugging and troubleshooting distributed systems, web servers, databases, and application technologies; recreating and analyzing field problems; documenting issues; and coaching Level 1 and Level 2 support representatives. The position requires experience in software development or L3 support, strong analytical and communication skills, remote-team experience, and knowledge of technologies including Angular, Java, C++, Tomcat, Postgres, Linux, Jenkins, Docker, and Kubernetes. The role is remote-friendly and requires fluent professional English.
