Summary from listing
Lumen is hiring an IT Service Delivery Manager to oversee the delivery and performance of IT infrastructure, SAP and other enterprise applications, cloud platforms, networking solutions, and managed security services. The role manages SLA compliance, incident, problem, and change operations, customer service reviews, root-cause analysis, cross-functional and vendor collaboration, and strategic improvement projects. Candidates need a bachelor’s degree in a relevant field, at least five years of IT service delivery experience, and strong knowledge of public cloud, infrastructure, applications, networking, and security services.
