Description
Dexcom is hiring a Competency Lead for Sentiment Intelligence to build and operate an integrated Voice-of-Customer system for Technical Support. The role owns the end-to-end signals pipeline, friction taxonomy, quantified opportunity sizing, dashboards, closed-loop measurement, experimentation, data governance, and executive-ready insights. It reports to the Director, Technical Support GPO, requires expertise in CX, interaction analytics, sentiment measurement, and experimentation, and requires 15–25% travel. The position is associated with Dexcom Philippines.
