Description
MRI Software is hiring a Sr. Manager, Client Support to lead a team of managers overseeing Software Support Analysts who resolve customer inquiries for MRI Software modules. The role manages team performance against support benchmarks, owns case escalations, participates in recruiting, conducts performance reviews and coaching, audits case quality, and helps implement strategic initiatives. The position requires customer support team leadership, escalation and operational performance management, ticketing-system experience, and strong communication and stakeholder-management skills. It offers a hybrid arrangement with two days working from home, HMO coverage, and other benefits.
