Summary from listing
American Water is hiring a Regional Manager of Customer Advocacy to oversee customer advocacy programs and teams across a specified region. The role manages customer advocacy agents, monitors performance and regulatory compliance, handles PUC disputes and informal requests, represents the company at formal hearings, analyzes customer feedback, and drives standardized processes and customer satisfaction initiatives. It requires a bachelor’s degree in a related field, eight years of experience in customer service, utility management, or customer service leadership, and up to 50% travel.
