Sr Manager, DevOps L1 support & Customer Enablement at Reltio

Department: Technology

Location: Bengaluru, Karnataka
Type: Full-time
Level: lead/mgmt
Posted: Jun 22, 2026

Description

Reltio is hiring a Senior Manager, Engineering - DevOps to lead a global, 24×7 follow-the-sun DevOps Level 1 operations team supporting Customer Enablement. The role combines customer-facing L1 support, incident management, on-call operations, customer onboarding and go-live governance, operational KPI improvement, automation, and leadership of engineers and technical managers. It requires an engineering degree, 12+ years of DevOps, SRE, cloud operations, or production engineering experience, including 5+ years leading engineering teams, along with expertise in cloud platforms, Kubernetes, Terraform, CI/CD, Linux, networking, and incident governance.

Required Skills

DevOps
SRE
AWS
Kubernetes
Terraform
CI/CD
GitOps
Linux
Incident Management
RCA
Python

Additional Information

Minimum Education: Engineering degree in Computer Science or a related technical field
Required Previous Experiences: 12+ years of experience in DevOps, SRE, Cloud Operations or Production Engineering
5+ years leading engineering teams or managers
Experience leading globally distributed 24×7 follow-the-sun DevOps L1 and Customer Enablement operations for highly available SaaS platforms
Experience in Incident Management, On-Call operations, RCA, SLA/SLO governance, and production reliability
Experience leading Customer Enablement operations, customer onboarding, infrastructure readiness, go-live governance, and operational support for enterprise SaaS customers
Experience defining, governing, and improving operational KPIs and translating data into measurable customer and business outcomes
Experience leading major customer-impacting incidents and driving cross-functional resolution across Engineering, Product, Customer Enablement, Support, and Cloud Platform teams
Experience establishing operational governance for Incident Management, Problem Management, Change Management, RCA, and continuous service improvement
Experience building, mentoring, and developing high-performing engineering managers, technical leaders, and globally distributed DevOps teams
Preferred Qualifications: Experience automating repetitive workflows using Python, APIs, or workflow automation
Experience with AI-assisted support, knowledge retrieval, and self-service solutions
Familiarity with SRE, ITIL, Incident Management, and Problem Management practices
Translation Company Name: Reltio