Description
Cohere Health is hiring a Sr. Manager for its L1 Support team to lead Client Support Associates and manage the end-to-end L1 support function, including ticket triage, SLA tracking, escalation, client communication, access provisioning, and process improvement. The role requires 3–5 years of client or technical support experience in healthcare technology or SaaS, expertise with ticketing systems and identity management tools, and strong leadership and cross-functional communication skills. It is fully remote with about 5% travel and offers a salary of $100,000 to $110,000 annually plus benefits.
