Description
Intuit is hiring a Senior Manager, IES Tier 3 Supportability to lead the Tier 3 supportability function for its Intuit Enterprise Suite. The role owns complex customer escalations, product investigations and engineering feedback, Tier 2 service enablement, service recovery, operational performance, capacity planning, and the development of a co-located team of subject matter experts and managers. It requires at least 8 years of customer support, customer success, or technical services leadership experience, including 3+ years leading managers, along with domain expertise in mid-market or enterprise SaaS support and experience with BPO partners. The role may require up to 15% travel and offers base pay of $163,500–$221,500 in Mountain View, California, or $131,000–$177,500 in San Diego, California.
