Description
Smartsheet is hiring a Sr. Manager to lead its India-based Service Desk and IT Automation operations. The role is hands-on and working-manager, requiring the candidate to execute scripting, automation builds, escalated ticket resolution, desktop administration, and Tier 1 SOC support while managing a distributed team. Responsibilities include driving IT automation, AI-augmented workflows, service metrics, onboarding, security operations, and people development. The position reports to the Director of End User Systems, coordinates with US-based managers, and offers a path toward Director within 12–18 months. Candidates need 8+ years of IT engineering or service desk experience, 4+ years managing technical support teams, strong PowerShell or Python and ITSM skills, and a degree in Computer Science, Engineering, or equivalent practical experience.
