Description
Harris County Universal Services is hiring a Sr. Manager, Service Desk to lead and manage its 24/7 enterprise service desk and technical support operations. The role oversees staffing, workload management, incident and major incident management, ITIL change management, ServiceNow or comparable ITSM platform administration, escalation coordination, service-level and performance metrics, knowledge and operational documentation, and the development of service-desk managers, supervisors, analysts, and technical support personnel. The position is onsite five days per week at 1310 Prairie St., Houston, Texas, and requires a bachelor's degree in a relevant field, at least five years of progressively responsible enterprise service-desk or IT-support management experience, and demonstrated experience with incident, change, ITSM, and technical leadership.
