Summary from listing
The role oversees technical support for company customers, including field engineers, technicians, and support specialists who diagnose, troubleshoot, repair, and maintain complex electro/mechanical equipment, computer systems, software, and networking systems. The manager supervises engineers handling difficult problems, coordinates with design engineering and software development, ensures engineers are current with upgrades and releases, and may participate in customer installation and training programs. The position also selects, develops, and evaluates personnel and requires a bachelor’s degree or equivalent with 6-8 years of management experience; an advanced degree is preferred. The role may be performed in an on-site flex or virtual flex hybrid arrangement.
