Description
The Sr. Network Support Engineer serves as a subject-matter expert for networking, fleet monitoring, and customer support, investigating complex customer and fleet-impacting issues, providing escalation support to senior leadership, mentoring support agents, and collaborating with engineering and product teams. The role includes visiting customer and partner locations, handling urgent incidents, and traveling domestically and internationally up to 35% on short notice. Required qualifications include advanced networking and troubleshooting experience, stakeholder communication, technical writing, and direct engineering-team work; preferred qualifications include a computer science degree, scripting, Linux, UNIX, and network-storage troubleshooting.
