Description
The Sr. Network Support Engineer will serve as a subject-matter expert for eero’s networking, fleet monitoring, and customer support practices, investigating complex network issues, supporting T1–T3 agents, escalating to senior leadership, and visiting customer and partner locations to diagnose, repair, and install networks. The role includes on-call incident handling, domestic and international travel of up to 35%, and collaboration with engineering, product, and customer experience teams. Required qualifications include network troubleshooting experience, stakeholder communication, at least one year of engineering-team experience, and seven or more years of network, system, or software architecture experience.
