Summary from listing
Bradesco is hiring an SR Operations Analyst for its Customer Service area in Osasco, São Paulo. The role monitors and improves customer experience and service indicators, analyzes operational deviations, maps and automates customer journeys, manages IVR and self-service channels, and prepares dashboards and reports using tools such as Power BI, Tableau, Qlik Sense, and Looker Studio. The position requires higher education in a relevant field, experience in customer experience or contact-center operations, knowledge of operational indicators and process improvement, and advanced Excel and PowerPoint skills. Benefits include health and dental plans, life insurance, profit sharing or bonuses, pension, leave, and other employee support programs.
