Description
Amazon Shipping is hiring a Senior Content Program Manager to own end-to-end content strategy across client-facing and internal support channels. The role builds scalable frameworks for SOPs, help documentation, policy updates, and product launches; benchmarks content quality; manages cross-functional delivery; defines machine-readable content taxonomies; develops interactive video and multimedia experiences; and creates leadership reviews and process documentation. The position requires experience with data-driven improvement, program strategy, program or project management, and content creation or copy editing, with data and AI experience preferred.
