Description
Glovo is hiring a Marketplace Experience (MX) Partner Experience Sr. Project Manager to optimize partner support operations and improve the partner journey across support channels. The role focuses on data-driven operational analysis, prioritizing initiatives, improving partner satisfaction, contact ratio, service-related costs, and partner churn, and leading end-to-end projects. It also involves coordinating stakeholders, developing self-service processes, aligning with Commercial teams, and scaling solutions across markets. The position requires 2–4 years of project management, consulting, operations, or similar experience, a bachelor’s degree in Engineering, Business, or a related field, and fluency in English.
