Description
Thermo Fisher Scientific is hiring a Sr. Quality Program Manager, Customer Defect Tracking & Resolution to lead the global intake, triage, tracking, escalation, and resolution of customer-reported defects and quality issues. The role manages case ownership across Quality, Manufacturing, R&D, Supply Chain, and Customer Support; ensures compliance with the Quality Management System and applicable FDA and ISO requirements; supports audits; analyzes defect data; and drives CAPA and continuous improvement. The position requires a bachelor’s degree in engineering and at least seven years of relevant experience, offers a New York-based salary of $118,100–$177,200, and may require up to 20% travel.
