Description
The Service Centre role provides second-level telephone support for software, hardware, and network operations issues, resolves tickets with or without remote tools, documents cases, follows up to completion, escalates as needed, and meets service-level targets. The role requires an associate's degree, professional certification, or license, 5+ years of related experience, 12 months to 2 years of IT Service Desk experience, and 2 years of Level 1 support experience involving Microsoft Office, Exchange, and Windows networks. ITIL Foundations and Microsoft Desktop Administration certifications are preferred.
