Description
talabat, part of the Delivery Hero Group, is seeking a Sr. Specialist Customer Experience Strategy to manage all aspects of the customer journey. This role involves identifying pain points, developing and executing a long-term CX vision, leveraging data for insights, owning CX programs from inception to optimization, communicating effectively with stakeholders, and collaborating with various internal teams to ensure successful project execution. The ideal candidate will possess strong analytical skills, proficiency in SQL and Excel, and a history of managing programs with measurable outcomes.
