Description
The HVAC Technical Team Supervisor will supervise and mentor the HVAC Technical Team, coordinate daily operations, set performance targets, coach and train associates, monitor service and productivity metrics, report consolidated performance, and support escalations and customer resolution. The role requires strong leadership, communication, analytical, negotiation, and data skills, along with a bachelor’s degree or equivalent education and experience, advanced PC and Microsoft Office skills, at least four years of call-center supervisory experience, and at least three years of supervisory experience. HVAC trade experience is preferred.
