Sr Systems Administrator Infrastructure at Ness

Setup: Remote
Location: Bengaluru, Karnataka
Type: Full-time
Level: not_specified
Posted: Aug 3, 2026

Description

This is a temporarily remote Sr Systems Administrator Infrastructure role located in Bangalore, India. The primary responsibilities involve addressing user tickets related to hardware, software, and networking, assisting customers with application installation and peripheral setup, providing technical support both onsite and via remote access, offering IT network and customer service, guiding users through issue resolution steps, customizing desktop applications, advising on software and hardware upgrades, logging all ticket and maintenance activities, escalating unresolved issues, ensuring client system functionality, creating technical reports and manuals, and staying updated on computing technology.

Required Skills

Hardware
Software
Networking
Technical Support
Desktop Applications
Computing Technology

Additional Information

Preferred Qualifications: Ability to address user tickets for issues regarding hardware, software, and networking.
Experience assisting customers through installing applications and computer peripherals.
Proficiency in providing technical support either by visiting on-site or through remote-access systems.
Knowledge of providing IT networks and customer services to users inside and outside the company.
Skill in guiding users with step-by-step instructions to resolve issues.
Ability to customize desktop applications according to user and client needs.
Expertise in advising on software and hardware upgrades.
Strong organizational skills for maintaining logs of job tickets and maintenance tasks.
Capacity to escalate unresolved issues to the next level of the support team.
Commitment to ensuring client systems are functioning properly.
Ability to create technical reports and manuals.
Continuous learning and keeping up-to-date with current breakthroughs in computing technology and reviewing research.