Description
Percepta is hiring a Senior Team Leader to lead, coach, and develop customer-service agent teams, drive customer-satisfaction and operational metrics, manage complex escalations, analyze performance trends, and lead strategic customer-experience initiatives. The role requires 3–5 years of team-leadership and customer-service experience, advanced English, analytical and Microsoft Office skills, and preferably automotive or contact-center experience. It is a full-time on-site position in Mexico City with a gross monthly salary of $20,000 and additional benefits.
