Description
Carrier is hiring a Senior Customer Service Technician to support distributors with product availability, parts selection, ordering, pricing, delivery expediting, dispute resolution, and limited technical support. The role manages inbound phone, online chat, and email interactions, follows up with distributors and sales managers, maintains customer records, collaborates with internal departments, and may assist in training and assigning technical or business support employees. The position requires a high school diploma or GED and at least two years of call center or customer account experience; SAP, Salesforce, PIC, HVAC, and CRM knowledge are preferred. The annual salary is $43,500 to $87,500, with medical, dental, vision, retirement, leave, and other benefits.
