Description
ACI Worldwide is hiring a Senior Technical Account Manager in Omaha, Nebraska or Norcross, Georgia. The role manages complex, high-value enterprise customer relationships, owns post-implementation technical service, handles escalations and major incidents, supports renewals and expansions, and collaborates with Support, Customer Success, Product, Engineering, and Professional Services. The position requires a bachelor’s degree or equivalent practical experience, 5–8+ years of relevant technical account management or customer-facing technical experience, and experience with enterprise SaaS, hosted, cloud, payments, or financial technology environments. The work environment is primarily office or remote-based, with occasional travel, and applicants must be authorized to work in the United States on a full-time basis; visa sponsorship is not offered.
