Description
Unisys is hiring a Senior Technical Service Desk L2 to provide advanced second-level support for end-user computing, applications, and infrastructure. The role handles escalated incidents, troubleshoots Windows, Microsoft 365, Active Directory, VPN, and enterprise application issues, administers user accounts and group policies, supports endpoint and mobile devices, performs root cause analysis, maintains documentation, monitors SLAs, and mentors L1 analysts. The position requires 2–5 years of service desk, technical support, desktop support, or IT operations experience and 45 hours per week.
