Description
Everpure is hiring a Senior Technical Support Engineer to join its 24x7 support team and resolve complex customer issues involving hardware, software, networking, replication, performance, and storage-area-network technologies. The role includes troubleshooting, ticket management, customer communication, knowledge documentation, mentoring junior engineers, and leading multi-participant escalations. It is primarily an in-office position based in Dun Laoghaire, Ireland, with possible alternative work hours including nights, weekends, and company holidays.
