Description
ShipperHQ is hiring a Senior Technical Support Engineer to provide technical support and solutions to e-commerce shipping customers through internal tickets, email, phone, and screen sharing. The role involves diagnosing complex technical issues, escalating problems with documentation, maintaining CRM records, creating knowledge-base articles, improving support processes, and contributing to team learning and projects. The position requires at least four years of experience in technical support, SaaS support, or another technical customer-facing role, along with strong troubleshooting, communication, documentation, and process-improvement skills. It is a hybrid, full-time position based in ShipperHQ’s Austin, Texas office, with medical, dental, and vision insurance and other benefits.
