Description
OpenText is hiring a Senior Technical Support Specialist to provide advanced technical support and troubleshooting for complex customer issues involving OpenText products. The role handles escalations, on-call and weekend support, customer communication, ticket management, knowledge-base content, and collaboration with engineering teams. Candidates should have a bachelor’s degree in a relevant field, 3–5 years of technical support experience, strong English communication skills, and hands-on experience with Windows/Linux, databases, directory services, network protocols, and web or application servers.
