Description
OpenText is hiring a Senior Technical Support Specialist to provide advanced technical troubleshooting and resolution for OpenText products in on-premises and cloud environments. The role handles escalated customer situations, critical incidents, software defects, feature requests, documentation, and operational feedback, while participating in on-call and holiday coverage. Candidates need at least four years of technical support or equivalent troubleshooting experience, a related degree or diploma, and expertise across operating systems, web servers, databases, networking, identity management, security, high availability, application debugging, virtualization, cloud platforms, and containerization.
