Description
OpenText is hiring a Senior Technical Support Specialist to provide advanced technical troubleshooting and resolution for OpenText products in on-premises and cloud environments. The role handles escalated client situations, critical incidents, complex software defects, technical documentation, and on-call and holiday coverage. Candidates need at least four years of technical support or equivalent troubleshooting experience, a related degree or diploma, strong Unix/Linux knowledge, and proficiency with web servers and relational databases, along with intermediate-to-advanced expertise in at least three listed technical areas. The salary range is $72,200 to $108,200, with variable and commission opportunities for eligible roles.
