Description
OpenText is hiring a Senior Technical Support Specialist to provide technical support to customers, partners, consultants, and internal teams across the APAC region. The role involves troubleshooting complex enterprise software issues, managing escalations, coordinating with product engineering, contributing to support documentation and training, and participating in 24x7x365 coverage and rotational on-call duties. Candidates need a bachelor's degree in IT or engineering or equivalent experience, at least five years of experience, customer-facing support experience, and familiarity with ticketing tools such as ServiceNow.
