Description
OpenText is hiring a Senior Technical Support Specialist to serve as the first point of contact for client technical inquiries about ECM and its integration with external environments. The role involves troubleshooting complex issues, managing client follow-up and incidents, collaborating with development and other resources, documenting defects, and contributing to the knowledge base. Candidates need at least five years of experience in a technically focused environment, a related degree or equivalent experience, and knowledge of operating systems, web servers, databases, networking, virtual environments, and related technologies. The position may require shift work, holidays, and on-call responsibilities, with a stated salary range of $72,160 to $108,240.
