Description
OpenText is hiring a Senior Technical Support Specialist in Sofia, Bulgaria to support its IT Operations Management team. The role provides advanced technical support through phone, email, and chat; troubleshoots and resolves complex OpenText product issues; manages client tickets; collaborates with product development teams; and maintains service levels. Candidates need at least three years of technical support experience, strong English communication skills, Windows and Linux troubleshooting experience, familiarity with Docker or Kubernetes, and knowledge of network, security, and database technologies. A bachelor’s degree in computer science, technology, or engineering is preferred, and the role requires on-call flexibility.
