Sr. Trainer - Customer Success Operations at Human Interest

Department: Revenue

Language

Compensation · Listed in posting

$90,000 – $100,000/yr

Setup: Hybrid
Location: Leusden, Utrecht
Type: Full-time
Level: senior
Posted: Sep 23, 2026

Description

Human Interest is hiring a Sr. Trainer, CSO Enablement to develop and deliver scalable, instructor-led and self-led training for Customer Success Support Associates and Client Relationship Managers. The role leads onboarding, upskilling, and continuing education; evaluates trainee performance; creates and refines training materials; partners with revenue, partner marketing, and other enablement stakeholders; and improves training processes. It requires a BA or equivalent practical experience, at least five years of teaching or training experience, SaaS and customer-management knowledge, strong communication and analytical skills, and familiarity with Salesforce, Docebo, Google Drive, and LMS systems. The position reports to the Sr. Manager, CSO Revenue Enablement and offers a base salary of $90,000–$100,000 annually plus benefits.

Required Skills

SaaS
Customer management
Communication
Analytics
Salesforce
Docebo
LMS

Additional Information

Minimum Education: Bachelor of Arts degree or equivalent practical experience
Required Previous Experiences: 5+ years of teaching, training, or closely related experience
Preferred Qualifications: SaaS business and customer lifecycle knowledge
Customer management with large and complex accounts
Startup and SaaS background
Salesforce, Docebo, Google Drive, and LMS experience
Translation Company Name: Human Interest

About Human Interest

Human Interest

FinancialService

Human Interest helps small and medium-sized businesses offer affordable, accessible 401(k) plans to their employees. Human Interest automates payroll contributions and compliance, and handles plan administration, IRS filings, co-fiduciary oversight, and employee support. The company charges flat monthly fees; its 401(k) pricing starts at an $80 base fee plus $5 per eligible employee. Human Interest says it is trusted by 47,000+ businesses and serves companies from 1 to 1,000+ employees. It describes itself as a high-growth tech company and says it has raised more than $700M in primary and secondary financings.

Who they serve

Human Interest serves small and medium-sized businesses, including companies ranging from 1 to 1,000+ employees. Human Interest provides 401(k) benefits to employees at MAXX Potential, an IT consulting firm.

Customers and case studies

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