Summary from listing
Optimum is hiring a Staff Analyst to partner with Retention and Care Operations and the Director of Customer Experience Analytics. The role focuses on operational analytics, customer experience insights, root-cause analysis of churn drivers, customer journey analysis, A/B testing, segmentation, campaign performance, and presenting complex findings to executive leadership. Candidates need a quantitative bachelor's degree, 5–7+ years of analytics or data science experience, SQL and BigQuery proficiency, Python or R experience, advanced Excel skills, statistical and experimental-design knowledge, and business intelligence reporting experience.
