Summary from listing
Optimum is hiring a Staff Data Analyst to support its B2B Customer Care and Retention organizations through scalable reporting, analysis, and insights. The role develops KPIs, dashboards, churn and retention models, customer-risk segmentation, and predictive analytics; analyzes call-center and customer-journey performance; and presents recommendations to senior leadership. It requires 3–5 years of analytics and BI experience, advanced SQL and BigQuery expertise, Google Cloud Platform experience, Tableau reporting, and strong analytical and communication skills. The position is for applicants authorized to work in the United States and does not provide visa sponsorship.
