Description
Snowflake is hiring an early-career Cloud Support Engineer to manage customer cases, accelerate troubleshooting, maintain platform stability, and improve support quality using AI tools. The role combines full-stack technical support with customer communication, incident ownership, knowledge management, bug reporting, and cross-functional collaboration. Required qualifications include a BS/MS in Computer Science or equivalent experience, at least two years of technical support experience, strong AI fluency, SQL and scripting skills, and familiarity with MLOps, APIs, and operating systems. Preferred qualifications include cloud platform experience, CI/CD, SRE workflows, relevant certifications, and GPU or MLOps development experience.
