Description
Intuit is hiring two Staff Customer Experience Strategists for its Workforce Solutions portfolio, focused on improving end-to-end experiences for payroll, HR and worker management, and ASO onboarding across SMB and mid-market customers. The role partners closely with Product, Engineering, Customer Success, Risk, Finance, and executive leadership to translate strategy into customer experience programs, use VOC and journey mapping to identify friction, and drive measurable improvements in NPS, retention, and call deflection. The position is based in one of several California or Arizona locations and offers a base salary range plus bonus, equity, and benefits.
