Description
Intuit is seeking a Customer Success Partnership Leader to own and lead strategic customer success partnerships and large-scale initiatives. The role manages outsourcing engagements across multiple customer segments and geographies, including India; leads partner relationships, contracts, pricing, negotiations, site selection, assessments, business reviews, and performance improvements; and acts as a strategic partner to Service Delivery, Learning & Development, Operations, and other internal stakeholders. The position requires 10+ years of Customer Success leadership, BPO or outsourced partner management and sourcing experience, familiarity with contact center technology, and strong strategic, analytical, and change-management capabilities.
