Staff Pre-Sales Support Engineer at SentinelOne

Department: 12200 Technical Support

Compensation

$92,800 – $120,000/yr

Type: Full-time
Level: staff+
Posted: Jul 23, 2026

Description

SentinelOne is hiring a Staff Pre-Sales Support Engineer to own technical issues during Proof of Concept engagements, resolve complex cybersecurity and product configuration problems, support Sales Engineers and Account Directors, and share knowledge across internal teams. The role requires deep technical knowledge across products, operating systems, and cybersecurity, strong troubleshooting and collaboration skills, and a commitment to knowledge sharing. It is a U.S. role with on-target earnings of $92,800 to $120,000 USD, including base salary and commissions, and includes medical, dental, and vision coverage.

Required Skills

Cybersecurity
Cloud
Kubernetes
Identity
Prompt Security
Troubleshooting
Time management
Knowledge sharing

Additional Information

Required Previous Experiences: Performance track record aligned with CSAT, time-to-resolution, escalation, productivity, and Jira quality metrics
Knowledge sharing and internal knowledge-base contributions
Preferred Qualifications: Deep technical knowledge across products, operating systems, and cybersecurity
Effective time management and execution under pressure
Interpersonal collaboration across sales, engineering, product, and third-party stakeholders