Description
The Staff Business Data Analyst will own the analytical engine for defect reduction across Intuit’s Expert Network, a scaled contact-center environment. The role designs defect measurement and DPMO instrumentation, builds and analyzes defect funnels, isolates root causes in large operational datasets, prioritizes improvement initiatives, validates outcomes with statistical methods, and partners with product, platform, service delivery, training, and partner-management teams. It also develops dashboards, communicates findings to leadership, and applies AI-assisted workflows and responsible-AI practices. The position requires strong SQL, Python or R, applied statistics, operational analytics, contact-center, and change-management experience, along with a bachelor’s degree in a quantitative field or equivalent professional experience.
