Description
ServiceNow is hiring a Staff Software Engineer for its CRM&I Workplace engineering team. The role owns the architecture and technical design of Workplace Service Delivery capabilities, including employee and customer self-service experiences, request and fulfilment workflows, and integrations with Customer Service Management and Field Service Management. The engineer will translate requirements into precise agent-ready specifications, direct AI coding agents across parallel workstreams, and maintain verification harnesses, evaluation frameworks, security controls, and production reliability systems. The position requires 10+ years of experience building scalable enterprise software, a demonstrated production track record with AI-native methods, and strong expertise in software architecture, data modelling, testing, AI/ML fundamentals, and AI system reliability.
