Staff Software Engineer - Federal at ServiceNow

Department: Engineering, Infrastructure and OperationsSeniority in posting: other

Compensation

$176,100 – $308,200/yr

Setup: Hybrid
Location: California
Type: Full-time
Level: staff+
Posted: Sep 25, 2026

Description

ServiceNow is hiring a Staff Software Engineer for a flexible hybrid role based in Santa Clara, California, supporting US Regulated Markets. The engineer will lead the design, development, testing, deployment, and production monitoring of complex AI-native and cloud-native systems, including LLM integrations, agentic workflows, retrieval pipelines, and inference services. The role also involves mentoring engineers, collaborating with product and customer teams, troubleshooting distributed systems, and developing ServiceNow platform applications and integrations. Candidates need extensive software development experience, strong AI/ML and cloud systems expertise, and at least two years of ServiceNow platform development experience. The position offers a base salary of $176,100 to $308,200 plus equity, variable compensation, and benefits.

Required Skills

LLM integration
Agent design
RAG systems
Python
Java
JavaScript
ServiceNow
Kubernetes
CI/CD
Vector databases

Additional Information

Minimum Education: Bachelor's degree, or equivalent work experience; alternatively, a Master's degree or PhD with reduced experience requirements
Required Previous Experiences: 5+ years working with modern cloud-native and AI-native systems
3+ years of hands-on experience with LLM prompt engineering, agent design, and retrieval systems
3+ years integrating third-party AI/ML services and platform APIs
2+ years developing ServiceNow applications and extensions
Mentorship of junior engineers or technical leadership in previous roles
Preferred Qualifications: Customer-facing experience
Translation Company Name: ServiceNow