Description
Outreach is hiring a Staff Technical Escalations Manager to own complex, high-impact customer escalations and incident management, including triage, resolution, stakeholder alignment, executive reporting, post-mortems, and long-term risk mitigation. The role will lead and mature the global Incident Management Program and Red Account Program, partner with Product, Engineering, Customer Success, Sales, Operations, and Support, and may require periodic on-call or after-hours participation. It is a hybrid position in the Atlanta or Seattle area and offers an annual base salary of $95,000-$145,000 USD plus potential incentive compensation, bonus, restricted stock units, and benefits.
